Public Awareness & Damage Prevention

Pembina Pipeline Corporation has Public Awareness and Damage Prevention Programs in place which, are dedicated to ensuring the safety of those living and working near our facilities.

"Maintaining a high level of trust with our operating communities is a top priority for Pembina.” 

- Paul Murphy, Senior Vice President, Crude Oil 

Call Before You Dig

To protect people and the environment, federal and provincial/state laws require anyone planning to excavate near a pipeline right-of-way (ROW) to call their local toll-free one-call number in either Canada or the United States in advance of any excavation.

Before commencing any work near the pipeline right-of-way, you can arrange to have the pipeline located free of charge by contacting the One-Call centre in your area.

Phone: 1-800-242-3447

Phone: 1-800-474-6886
Cellular: *6886

Phone: 1-866-828-4888
Cellular: *4888



Phone: 1-800-344-8377
Cellular: 811

Phone: 1-800-795-0555
Cellular: 811

Phone: 1-800-552-7001
Cellular: 811



A pipeline right-of-way (ROW) is the strip of land in which the pipeline will be located. The width of the ROW may vary depending on factors such as pipeline diameter and the slope of the land, but it will typically range from 12-30 metres for the entire length of the pipeline.

The ROW enables Pembina employees and contractors to access the pipeline for inspections, maintenance, testing and in the rare event of an  emergency.

Companies are given the rights to use this land for the construction, operation and maintenance of the pipelines, however, ownership of the land remains with the landowner. 

The Safety Zone

The Safety Zone is the area that extends 30 metres (100 feet) on each side of the right-of-way. To ensure safety, excavation using mechanical equipment or explosives within this zone requires approval from Pembina.

To ensure safety, you will need to contact Pembina to get written approval for a number of different activities on the right of way. These activities include, but are not limited to:
  • Reducing the depth of soil covering the pipeline;
  • Agricultural ploughing or tilling below 30 centimetres  (1 foot);
  • Ground leveling;
  • Installing drainage systems; and
  • Augering.

Ground Disturbance

It is always a good practice to assess what personal protective equipment you should wear prior to beginning a work project.
  • Safety glasses;
  • Gloves;
  • Flame retardant coveralls; and
  • Steel-toed footwear.

A ground disturbance is defined as the following:
  • Any work, operation, or activity that results in a disturbance of the earth to a depth greater than 300 millimetres (12 inches);
  • Any work, operation, or activity that reduces the earth cover over any pipeline to less than the cover provided when the pipeline was installed; and
  • Construction of haul or access roads, and the movement of heavy equipment along or across a pipeline ROW, should also be treated as ground disturbances.
The only exception is agricultural cultivation less than 450 millimetres (18 inches) in depth.


Emergency Management

Although rare, emergencies can occur. To prepare for these instances, Pembina maintains an Emergency Response Program, which includes:
  • Appropriate hazard assessments;
  • Comprehensive emergency response plans;
  • Emergency response exercises which includes employee and community First Responder training;
  • Community awareness initiatives; and
  • Mutual Aid coordination.

In an Emergency

The safety of our people, general public, and the protection of the environment are part of Pembina’s core values and we are strongly committed to these principles. Our aim is to be the operator, neighbour and employer of choice in the energy infrastructure sector – something which demands this level of commitment.

Emergency Planning Zones

Pembina conducts hazard assessments to identify appropriate Emergency Planning Zones (“EPZ”) related to our operations. Pembina’s High Vapor Pressure (“HVP”) and Storage Facility EPZ’s range between 250-2600 metres. Detailed information is available upon request.

In addition to safe operating procedures Pembina facilities are designed and equipped to mitigate the impacts of an emergency situation.
You can help

Reporting a pipeline-related incident to Pembina's emergency phone number can help us to pinpoint its exact location, allowing for an even faster response. 


For more information click here to move to our Safety and Awareness page. 


Recognize any unusual sights, sounds or odours

You might see:
  • Dirt being blown or appearing to be thrown into the air;
  • A white vapour stream or mist-like cloud over the pipeline;
  • Fog/gas cloud;
  • Unexpected frost or ice on the ground;
  • Continuous bubbling in pools of water;
  • Dead or dying vegetation in an otherwise green area;
  • Discoloured snow or vegetation;
  • A dry area in a wet field;
  • Flames coming from the ground or appearing to burn above ground;
  • Liquid on the ground; and
  • Oily and/or colourful sheen appearing on water.

You might hear:
  • Loud roaring (rupture); and
  • Hissing or blowing sound (leak).

You might smell:
  • Hydrocarbon odour; and
  • May be almost odourless.
A safe response begins by moving away from the leak. Move upwind or crosswind direction; go inside if possible. 
  • Stay away from gas plume, including driving through it;
  • Stay out of low areas;
  • Listen to alert systems for updates;
  • Do not smoke;
  • Avoid contact with any escaping liquids or gases;
  • Do not touch any liquid or vapour that may have come from the pipeline;
  • Do not drive into the area or start your vehicle; and
  • Do not turn on or off anything that may create a spark:
24-hour Pembina emergency number 1-800-360-4706

What Happens Next?

In the event of an emergency, Pembina personnel will:
  • Shut in the vessel or pipeline if possible to isolate sections of the pipeline;
  • Locate the leak;
  • Activate the Incident Command System (ICS);
  • Initiate public and environmental protection measures;
  • Notify:
    • First Responders;
    • Trained emergency response crews, who will deal with any leaked material and repair damaged equipment;
    • Regulatory agencies; and
    • Affected area stakeholders;
  • Prepare for clean-up and repairs;
  • Conduct containment and recovery in collaboration with local emergency and environmental agencies to restore the land and remediate any temporary damage caused by the incident; and
  • Preserve the area for incident investigation.

Public Protection Measures

Shelter-in-place or “sheltering” is the practice of remaining safely indoors during an outdoor release of a hazardous product. This will help to create a safe environment during an incident. In an incident, sheltering has been determined to be the best initial public protection measure.
Possible sheltering is determined appropriate when:
  • There is insufficient time or warning to safely evacuate the public that may be at risk;
  • Public are waiting for evacuation assistance;
  • Release will be of limited size and/or duration; and
  • The public would be at a higher risk if evacuated.
Evacuation procedures may be initiated once it is safe to do so. Appropriate environmental monitoring equipment may be used to assist facilitating safe evacuation. Transportation will be provided, if required.
Ignition procedures may be implemented if deemed as an appropriate public safety measure.

For Additional Information or Questions Contact:

Pembina Pipeline Corporation’s Regulatory Affairs Group
Email: ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­