Safety & Awareness

Working safely is a way of life at Pembina. The foundation of our success is the safety of our people wherever Pembina lives, works and plays. We aim to minimize incidents with our corporate safety culture of "Zero by Choice" and believe our employees can achieve this by recognizing that "Safety Starts with Me."  



Pembina believes all injuries and incidents are preventable. That's why we won't stop until we reach our goal of zero workplace incidents. 

- Mick Dilger, President & CEO

Zero by Choice

Our Safety, Environment & Security ("SES") management system is the cornerstone of Pembina's success and is deeply embedded in our corporate culture. We reinforce our commitment to excellence in SES in our daily operations through the development of stringent standards, regular safety meetings, extensive contractor screening, rigorous project inspection, review of potential hazards, and ensuring our operations meet or exceed industry best practices.

We are working towards zero; Pembina believes all injuries and incidents are preventable. That's why we won't stop until we reach our goal of zero workplace incidents. To achieve this, we have a combination of programs and procedures (which include our emergency response plans, see below) and an incident reporting, tracking and investigation system. 

Tracking safety statistics is just as important as measuring operating and financial performance. It's a key part of our operations and allows us to see how we're doing and where we need to improve. Specifically, it gives us a benchmark to measure against in future years, it helps us analyze our current results, and it gives us the information we need to identify potential opportunities for improvement. On a regular basis, our field representatives, safety personnel and management teams review all incidents that do happen, allowing us to understand the root cause and implement corrective and/or preventative measures. We continue to work towards leading types of safety metrics to be more proactive in incident prevention.

Safety Culture Improvement

At Pembina, our "Safety Starts with Me" campaign is underpinned by our 'Safety Culture Improvement Project' and Steering Committee. Outcomes of the Safety Culture Improvement Project include:

  • Improving our safety performance
  • Continuing to do those things that are working
  • Improving employee attitudes towards safety
  • Establishing a plan to achieve 'Zero By Choice' excellence
  • Becoming one of the safest energy infrastructure companies in Canada
  • Communicating effectively about 'Zero By Choice' activities and initiatives
  • Helping employees resolve day-to-day impediments to safety

Life Saving Rules

At Pembina we value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are the basic rules that everyone should know and live by. Working for Pembina means working safely.

Life Saving Rules are nine items that have been selected based on them representing high risk or high frequency items. These rules reinforce what staff and contractors must know and do to prevent serious injury or fatality, to themselves or others.
Drive defensively for the conditions on and off road, while obeying all applicable laws.
Complete hazard assessments to identify and mitigate risks. Hazards may be overhead, below ground or in the atmosphere.
Obtain and work under a valid permit where required.
No deviations from procedures, defined work plans or bypassing safety devices without documented authorization.
Verify isolation of energy sources before work begins.
Obtain a permit before entering confined space. Assess the atmosphere conditions and activity before entry.
Protect yourself against a fall when working at height through guardrails, equipment or a fall protection system.
Obtain a permit before starting ground disturbance activities.
Follow safe lifting operations and the lifting plan.
Stop and Think. Safety Starts with Me.

At Pembina, our employees and contractors operate our pipelines, facilities and equipment with safety in mind.

Learning from others

At Pembina, we're also learning from the best practices of others, which include actively participating in the Alberta Gas Oil Pipeline Operators Safety Council and the Canadian Energy Pipeline Association's Health and Safety and Pipeline Integrity Work Groups. Other steps we're taking to eliminate accidents and injuries include:

  • Incident reporting and tracking systems and the identification of process improvements that prevent incident re-occurrence.
  • Incident Review Panel meetings to review and discuss more serious incidents including operations, management, safety and executive personnel.
  • Drug and alcohol testing for employees working in safety sensitive positions.
  • Mandatory driver education through the AMA Collision Avoidance program.
  • A Backing-in Policy that requires company drivers to do a spot check behind their vehicles before backing in at a work site or facility.
  • A Dusk to Dawn Policy that requires employees driving on company time, during dusk to dawn, to reduce their speeds by 10 km/h from posted limits in rural areas.

We have five field employee driven 'continuous improvement teams' to tackle various safety initiatives in an effort to further improve performance in specific areas. Our 'positive safety recognition' program further acknowledges and encourages positive safety practices.

Emergency Management Program

Being prepared in case of an emergency
Pembina is committed to being ready to safely and effectively respond to emergency situations related to or impacting our operations. Our Emergency Management Program (EMP) is the framework we use to plan and prepare to respond, while complying with applicable regulations. An effective EMP requires commitment of all persons involved in an emergency.  This starts with the executive leadership team’s commitment to the support and continual improvement of our EMP through ongoing review of EMP elements and activities.

Pembina’s EMP includes comprehensive standards and processes to support the safety of the public, our workers and the environment. The EMP evaluates probable hazards from our operations as well as other hazards such as security breaches and natural disasters. Our comprehensive evaluation provides the foundation for our approach to prevention, planning, response and recovery for a safe and effective response to an incident. As part of our EMP, Pembina’s Emergency Response Plans (ERP) are used to guide our response to an incident.

The EMP is integrated with Pembina’s Operating Management System (OMS), programs and processes which effectively prevent and mitigate releases of substances from our pipelines.

The prevention of spills and other incidents, and being prepared to respond safely and effectively in the event of an emergency is a priority for Pembina.

Key Public Safety Information

In the event of an incident, Pembina activates our ERP and initiates our Incident Command System (ICS). Through this process, we contact the applicable regulatory body as well as notify the local authority, including First Nations and Aboriginal groups, first responders, and other applicable government agencies as required. Concurrent with these activities, Pembina initiates warnings to those people and places that have been identified within the affected Emergency Planning Zone (EPZ). Should additional public protection notifications be required beyond the EPZ, Pembina would coordinate these actions with the appropriate local authorities. 
Pembina prepares emergency preparedness information materials for the public and other stakeholders which is distributed during public awareness activities. Our Public Information Packages include Pembina’s 24 hour emergency number, and contact information for the applicable regulator(s) and local authority. The package also includes items such as:
  • Information about Pembina’s business, operations and assets; 
  • The specific hazards and consequences associated with Pembina’s operations and products;
  • Public protection measures during an emergency, including sheltering-in-place and evacuation;
  • How the stakeholder can contact Pembina and how we will respond;
  • How the stakeholder could be notified about an emergency; and
  • A map showing information specific to the applicable assets and hazard areas.
You can help
Reporting a pipeline-related incident to Pembina's emergency phone number can help pinpoint its exact location, allowing for an even faster response. 


Material Safety Data Sheets

The MSDS below are intended to provide workers and emergency personnel with information for handling or working with substances in a safe manner. This includes information such as physical data, toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment, and spill-handling procedures.

Emergency Management Program Summary

Our EMP, established under Pembina’s Health, Safety and Environment Policy, guides us to:
  • plan and prepare for an emergency response to foreseeable circumstances
  • provide a continuous cycle of improvement and
  • maintain a comprehensive set of processes and procedures.
The following outlines how Pembina upholds our commitment to the safety and protection of the public, our workers, the environment, and property.
Our Executive Leadership Team have established policies that govern Pembina’s activities to meet our obligation to provide an effective emergency response in the event of an incident.
Pembina’s goals and objectives in emergency management are focused on Prevention, Planning, Response and Recovery.
Hazard areas define initial areas where Pembina focuses our response actions during an emergency.  Pembina’s EMP hazard identification and emergency preparedness planning considers potential hazards or identified risks that may be a result of operating activities and external events. As part of our EMP, Pembina prepares and maintains detailed ERPs designed to support our response to hazards specific to our regional operations.
The EMP hazard identification process involves assessing worst-case scenarios to determine an EPZ or hazard area. The hazard area is determined through regulatory/industry adopted references or mathematical modeling to identify potential consequences and hazard areas of impact for the purpose of emergency response planning.
Pembina is committed to responsible stewardship of the environment. In addition to spill response equipment locations that allow for an effective response, our equipment deployment strategies are also designed to consider how to best manage and expedite recovery of the spill and initiate remediation activities following a release. Pembina’s response strategy to a liquid spill or a gas release would focus on mitigation actions to limit the size, duration or extent of the hazard.
When remediation of an area is undertaken, Pembina works in conjunction with regulatory agencies to ensure that we meet regulatory requirements for soil, vegetation, water quality and wildlife. As part of this remediation process, reporting is made to regulatory agencies outlining progress and status, as required. 
As part of our ERP development and update activities, Pembina contacts residents and other stakeholders on an ongoing basis to:
  • Gather current information to contact them in the event of an emergency and provide assistance as may be required and
  • Share our Public Information Package, which provides emergency preparedness reference material for their area.
Pembina contacts local authorities and government agencies on an ongoing basis to update contact information that may be required during an emergency. During this consultation, Pembina requests additional information regarding communication requirements, resources, and capacity to assist with a coordinated response. First Responders are engaged directly or through the local authority.
Pembina’s ERPs facilitate consistent interaction with other responders during an event as our system is based on ICS.  This standardized approach is part of our preparation for a safe and effective response to emergency events and allows for Pembina to participate in Unified Command fostering a coordinated response effort with outside agencies. 
Pembina undertakes continuing education for the public and First Responders adjacent to our operations as part of our commitment to responding safely and effectively to an emergency incident.
A component of Pembina’s First Responder engagement and continuing education is undertaken through our membership in the Canadian Energy Pipeline Association (CEPA). This includes CEPA’s broad engagement initiatives with First Responders to increase awareness and facilitate education for responding to emergency events associated with petroleum products.
Pembina supplements the CEPA continuing education initiatives with Pembina-specific and regional emergency preparedness reference materials. In addition, First Responder continuing education is provided through opportunities to participate in Pembina’s emergency response exercises. Pembina also engages with the public and First Responders through open houses and other public forums allowing us to gather information for consideration in our emergency response planning.
In addition to our continuing education program, Pembina ensures that its staff are trained on their roles, responsibilities and procedures as identified in our ERP. Pembina emergency exercises are conducted to train appropriate personnel. First Responders, government agencies and local authorities are invited to participate. Our training and exercise activities include:
  • Requiring designated personnel who may respond to an emergency event complete ICS Canada incident command training. The level of ICS training required is dependent upon the role the individual may fulfil. Pembina requires its Incident Commanders and Command Staff to complete ICS 300 level training.
  • Developing exercise scenarios based on our specific ERPs and identified hazards allowing different aspects of the plans to be tested through the exercise program cycle. Pembina conducts a variety of exercises each year ranging from drills, tabletop, functional and full scale sessions in accordance with Canadian emergency preparedness standards and regulatory requirements.
  • Pembina participates in Western Canadian Spill Services exercises as part of our membership in this spill co-operative.
In the event of an incident, Pembina activates our ERP based on a standardized ICS. The ICS is a management system designed for an effective and efficient way of responding to an incident. Key components of incident command include:
  • Consistent roles and responsibilities for responders inside and outside of Pembina;
  • Common terminology and processes for effective communication;
  • Defined Chain of Command for reporting;
  • Unified Command allowing for common objectives and decision making between jurisdictional authorities;
  • Organizational structure that is scalable to address the complexity of the response;
  • Procedures to coordinate response activities with the applicable regulator(s), local authorities, First Responders, other government agencies, and support services, as required; and
  • The establishment of Command Centres to support the coordination of response activities.
Local response to an emergency is carried out at the field level and managed through Pembina’s Incident Command Post. Pembina’s Corporate Emergency Operations Centre (CEOC) provides technical, logistical and public communications support through a wide range of Pembina expertize.

Emergency Response Plans

An emergency response led by Pembina is guided by geographic area and/or operating system specific ERPs which include:

  • ICS roles and responsibilities;
  • Contact information for key Pembina employees and support resources;
  • Methods to notify affected stakeholders, local authorities, government agencies, and First Responders;
  • Identification of emergency response materials and equipment locations;
  • Implementation of public protection measures such as environmental monitoring, isolation, sheltering, evacuation, installation of specialized equipment to isolate and minimize environmental impacts;
  • Detailed mapping and/or diagrams; and
  • References to additional supporting documentation relevant to the response.

Pembina’s ERPs are reviewed, evaluated for effectiveness and updated on a regular basis.
In accordance with National Energy Board (NEB) Order MO-006-2016, Pembina is making the Emergency Response Plans (also known as Manuals) for its NEB regulated assets available on its website for public viewing. Links to the Manuals applicable to each of Pembina's NEB regulated assets are provided below.

Please Note: Information that is personal in nature or could affect the security of the associated assets has been redacted.

To view Pembina’s NEB NE BC HVP Pipeline Emergency Response Plan, including the following systems, click here.  

  • Pouce Coupé Pipe Line Ltd.'s Northwest System 
  • Pouce Coupé Pipe Line Ltd.'s Northern System 
  • Pouce Coupé Pipe Line Ltd.'s Pouce Coupé System 
  • Pouce Coupé Pipe Line Ltd.'s Pouce Coupé Lateral
  • Pembina Energy Services Inc.'s Taylor to Boundary Lake System 

To view Pembina's Vantage HVP Pipeline Emergency Response Plan, click here

​To view Pembina's Empress HVP Pipeline System Emergency Response Plan, click here

For additional information or questions, contact Pembina Pipeline Corporation’s Emergency Management Team at

Spotlight on Security Management


The security of our staff and critical infrastructure is of vital importance to Pembina.

Security Management

As we continue to grow our assets, which includes our people, our physical, intellectual and technological assets and our company reputation, excellence in security management is an increasingly important objective. Safeguarding Pembina's operations, people and assets is fundamental to preventing losses and protecting our shareholders' interests. The aim of Pembina's Security Management Program is to ensure the security of our assets and comply with applicable regulations. 

At Pembina, we review potential threats to assess how they may impact our business and employees and to reduce risk where possible. Under the risk assessment component of our Security Management Program we prioritize potential risks and create risk mitigation plans. The risk assessment process engages all relevant business functions to ensure a comprehensive and coordinated approach.

Safety is at the forefront of day-to-day operations and any of Pembina's construction projects.

Safety in Rail Operations: CN Safe Handling Award

Pembina's rail operations at our Redwater facility have received the Gold Level CN Rail Safe Handling Award for numerous years. The award, which is among the most coveted and respected in the industry, recognizes companies who make safety a top priority by handling products carefully and judiciously, and for respecting high standards of safety. 

SES Management System: 11 Principles

Leadership commitment at all levels within the company is a fundamental aspect that enables Pembina to proactively protect the health and safety of workers and the public, as well as to safeguard the environment that is influenced by Pembina's activities. Using a structured approach, the purpose of Pembina's SES Management System is to establish a single framework, as well as consistent expectations, within the organization in alignment and support of our Health, Safety and Environment Policy.

Management establishes policy, provides perspective, sets expectations, and provides the resources and the SES Management Systems for successful operations. People at all levels of Pembina are held accountable for providing leadership, visible commitment, and for engaging employees and contractors to meet the Company's health, safety, environment, and security goals.

Effective control of operations depends upon people. Achieving excellence in safety, environment, and security requires appropriate pre-hire screening, training, and ongoing assessment of employees.

Management of hazards and risk is a continuous process, and it is the foundation of all safety, environment, and security elements. Pembina regularly identifies hazards and assesses the risks associated with company activities and is committed to take appropriate action to manage the identified risks to prevent incidents, and to mitigate the consequences of potential incidents.

Environmental standards of performance are developed and maintained, which meet or exceed regulatory requirements and industry standards. The necessary training will be provided for employees and contractors to successfully meet these standards.

Changes in organization, operations, standards, procedures, equipment, products, or materials will be evaluated and managed to ensure that safety, environment, and security risks arising from these changes remain at an acceptable level.

New facilities and modifications to existing facilities will be designed, procured, constructed, and commissioned to enable safe, secure, healthy, and environmentally sound performance throughout operational life by using internal and external recognized standards, procedures, and management systems.

Third parties performing work on Pembina's behalf impact its operations and its reputation. It is essential that they perform in a manner that is consistent and compatible with Pembina's standards, expectations, and business objectives.

Operation of facilities and equipment within established parameters and according to regulations is essential. Doing so requires effective processes, structured inspection and maintenance programs, reliable management of critical equipment, and qualified personnel who consistently execute to defined procedures and guidelines.

Effective management of emergency and security preparedness is important to enhance trust and confidence within the communities where Pembina operates. Emergency response plans are maintained for Pembina's facilities and products. These plans identify the organizational structure, equipment, training, and resources necessary to ensure that actions are taken for the protection of the public, employees, the environment, and Pembina assets.

Incidents are reported, investigated, and analyzed to prevent recurrence, and to improve Pembina's performance. Effective incident investigation, reporting, and follow-up focuses on root causes and/or system failures. Corrective and preventative actions are used to reduce future injuries and losses.

Pembina will periodically assess the implementation of, and compliance with, our SES Management System expectations to assure management that it is working effectively to identify areas for enhancement, and to improve SES performance. This will involve both internal assessments and appropriate external assessments.

The system has been designed to support the "Plan – Do – Check – Act" cycle of continuous improvement, and it aims to ensure that Pembina's "Safety Starts with Me – Zero by Choice" safety culture is embedded in our day-to-day operations.